Hebaji FAQ —
Your Questions, Answered

Yes. You must be at least 18 years old to register and play on hebaji. This is a strict requirement and applies to all players regardless of location. Hebaji takes responsible gaming seriously and reserves the right to request age verification at any time. Accounts found to belong to underage users will be closed immediately and any balance returned.

No. Each player is allowed one hebaji account only. Creating multiple accounts is a violation of our terms and conditions and will result in all accounts being suspended. If you have forgotten your login details, use the account recovery option on the login page or contact our support team directly.

Visit the login page and tap "Forgot Password". Enter the mobile number linked to your hebaji account and you will receive a verification code via SMS. Enter the code, set your new password, and you are back in. The whole process takes about 60 seconds. If you do not receive the SMS, check that you are using the correct number or contact support.

Log in to your hebaji account and go to the Profile or Account Settings section. From there you can update your display name, linked payment number, and notification preferences. For security reasons, changes to your registered mobile number require identity verification. Contact support if you need help with this process.

Hebaji currently accepts bKash, Nagad, and Rocket for all deposits. These are the three most widely used mobile banking services in Bangladesh, so most players can fund their account without any extra setup. Simply go to the deposit section, choose your preferred method, enter the amount, and follow the on-screen instructions. Your balance is credited instantly.

The minimum deposit on hebaji is kept intentionally low so that players of all budgets can participate. You can start playing with a small top-up and still access every hebaji game in the library. Check the deposit page inside your account for the current minimum, as promotional periods may temporarily adjust this amount.

Deposits via bKash, Nagad, and Rocket are processed instantly. As soon as the transaction is confirmed on the mobile banking side, your hebaji balance updates in real time. If your deposit has not appeared after five minutes, take a screenshot of the transaction confirmation and send it to our support team — we will resolve it quickly.

Hebaji does not charge any fee on deposits. The full amount you send goes directly into your gaming balance. Note that your mobile banking provider (bKash, Nagad, or Rocket) may apply their own standard transaction charges — these are outside hebaji's control. Always check your mobile banking app for applicable fees before sending.

First, check your mobile banking app to confirm whether the money actually left your wallet. If it did not, the transaction simply did not go through and you can try again. If the money left your wallet but your hebaji balance was not updated, do not attempt a second deposit. Instead, contact our 24/7 support team with your transaction ID and we will trace and credit the amount manually within minutes.

Log in to your hebaji account, go to the Withdraw section, enter the amount you want to cash out, and select your preferred mobile banking method — bKash, Nagad, or Rocket. Confirm the request and the money is sent to your wallet. Most withdrawals complete within 30 seconds. Make sure the mobile number on your hebaji account matches the wallet you are withdrawing to.

Hebaji processes withdrawals in under 30 seconds for verified accounts. This is one of the fastest payout speeds among online gaming platforms in Bangladesh. During peak hours there may occasionally be a short queue, but the vast majority of withdrawal requests are completed within one minute. There are no manual review delays for standard amounts.

Yes, there is a minimum withdrawal threshold to ensure transactions are processed efficiently. The exact amount is displayed in the withdrawal section of your account. Bonus winnings may have additional wagering requirements that need to be met before they can be withdrawn — these are clearly stated in each bonus offer.

A pending withdrawal usually means one of three things: your account verification is incomplete, there is an active bonus with unmet wagering requirements, or the withdrawal amount exceeds the daily limit. Log in and check your account status. If everything looks correct and the withdrawal is still pending after 10 minutes, contact our support team with your withdrawal reference number.

Hebaji does not charge any withdrawal fee. You receive the full amount you request. As with deposits, your mobile banking provider may apply their own standard receive charges — this is not something hebaji controls. The amount credited to your bKash, Nagad, or Rocket wallet will reflect any charges applied by your mobile banking service.

Hebaji currently offers eight games: Ocean King Jackpot, Dragon and Tiger, Blocky Block, Volleyball, Fortune Bingo, Cat Fishing, and Fortune Ox. Each game has its own style — from fast card games to jackpot arcades — so there is always something that fits your mood and budget. New hebaji games are added regularly, so check the game page for the latest additions.

Yes. Every hebaji game uses a certified Random Number Generator (RNG) to determine outcomes. This means every spin, card draw, and game result is completely independent and cannot be predicted or manipulated — not by the platform, not by other players, and not by any external party. The RNG is regularly audited to ensure ongoing fairness.

Absolutely. All hebaji games are designed mobile-first and work perfectly on Android and iOS devices. You can play directly in your browser without downloading anything, or download the hebaji app from the app page for a faster, smoother experience. The app is optimised for mid-range Android phones and works well even on slower 3G connections.

Ocean King Jackpot is hebaji's most popular game. It is a fish-shooting arcade where you aim and fire at sea creatures to earn points that convert into real money. The jackpot pool grows progressively as more players join — meaning the potential prize keeps climbing until someone hits it. It is visually rich, runs smoothly on mobile, and offers some of the biggest payouts on the platform.

Dragon and Tiger is the simplest and fastest card game on hebaji. One card is dealt to Dragon and one to Tiger. You bet on which side gets the higher card. Rounds last about ten seconds, payouts are instant, and the minimum bet is low. It is perfect for players who want quick results without complicated rules.

Some hebaji games offer a demo or practice mode that lets you get familiar with the mechanics before wagering real money. Check the individual game page to see if a demo is available. For games without a demo mode, the minimum bet is kept low enough that you can explore the game without risking a large amount.

New hebaji players receive a welcome bonus on their first deposit. The bonus is applied automatically when you register and make your first top-up — no promo code needed. The exact bonus percentage and maximum amount are displayed on the registration page and may vary during special promotional periods. Always check the current offer before depositing.

Wagering requirements mean you need to play through your bonus amount a certain number of times before you can withdraw the bonus winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before the bonus converts to withdrawable cash. The specific requirement for each hebaji bonus is clearly stated in the offer terms.

Yes. Hebaji runs weekly and monthly promotions for existing players including reload bonuses, cashback offers, free rounds on specific games, and special event promotions tied to festivals and sporting events. These are announced via SMS and inside your account dashboard. Log in regularly to make sure you do not miss any active hebaji promotions.

Most hebaji bonuses can be used across the full game library. However, some promotions are game-specific — for example, a Fortune Bingo cashback offer may only apply to bets placed on that particular game. The eligible games for each bonus are listed in the offer details. When in doubt, check the promotion terms or ask support before using your bonus balance.

Yes. Hebaji uses SSL encryption on all pages to protect your personal and financial data. Account access is secured with password protection and optional two-factor authentication. Payment transactions go through verified mobile banking channels only. Your data is never sold or shared with third parties. Hebaji's security infrastructure is reviewed and updated regularly to stay ahead of threats.

Hebaji provides several tools to help players stay in control: daily deposit limits, session time reminders, cooling-off periods, and self-exclusion options. You can set these limits inside your account settings at any time. If you feel your gaming is becoming a problem, visit the Responsible Gaming page for guidance and support resources. Hebaji is committed to keeping gaming fun and safe for everyone.

You can request a temporary suspension or permanent closure of your hebaji account at any time by contacting our support team. For self-exclusion, go to Account Settings and select the self-exclusion option — this takes effect immediately. Any remaining balance will be returned to your registered mobile wallet after the closure process is complete.

Change your password immediately via the login page using the "Forgot Password" option. Then contact hebaji support right away with details of the suspicious activity. Our team can temporarily lock your account while the issue is investigated. Never share your password or OTP with anyone — hebaji staff will never ask for your password.

Visit the hebaji app page on your mobile browser and tap the download button. The APK file will download to your device. Before installing, make sure "Install from unknown sources" is enabled in your Android settings. The installation takes about 30 seconds. iOS users can access hebaji through the mobile browser — a full web app experience is available without needing to install anything.

Yes, the hebaji app is completely free to download and install. There are no subscription fees or hidden charges for using the app. All games, features, and account functions available on the website are also available in the app at no extra cost.

The hebaji app supports Android 6.0 and above, which covers the vast majority of smartphones currently in use across Bangladesh. The app is optimised for mid-range devices and performs well even on phones with 2GB RAM. For iOS users, the mobile browser version of hebaji provides a near-identical experience without requiring an app download.